Terms and Conditions


1.1 This website is owned and operated by studenthostings.com. Our trading address is in Oxfordshire, United Kingdom. Click here to contact us.

1.2 Please read these terms and conditions carefully. The terms replace all and any previous versions. Please print or save these terms for future use copies for individual transactions will not be retained by us nor can we guarantee that they will remain accessible on our website in future.

2. Definitions

2.1 Capitalized terms have the following meanings in these terms and conditions:

2.2 “ Advert” an advert or adverts posted on our website by a “ Host Family” , “ Home-stay host” , “ Host” , “ Student” or “ Guest” .

2.3 “ Advertiser” a person(s) who use our website to register a Host profile or Student profile.

2.4 “ Booking”–a payment due by a “ Guest” or “ Student” to us in accordance with a booking for a Paid Holiday or Unpaid Holiday.

2.5 “ Consumer” - a natural person acting outside his or her trade, business or profession.

2.6 “ Contract”–a contract for a Paid Holiday or Unpaid Holiday.

2.7 “ Content”- all information of whatever kind (including messages, Adverts, References and Ratings) published, stored or sent on or in connection with our Service.

2.8 “ Member”–person(s) who have registered on our website as a Host Member, Host family Member, Home- stay host Member, Student Member or Guest Member.

2.9 “ Rating” - any Rating, review or rating on our website.

2.10 “ Host Family” or “ Home-stay host” or “ Host”–a Member who is entitled to receive Paid Holidays.

2.11 “ Guest” or “ Student”–a Member insofar as he/she contracts for a stay at the home of a “ Host Family” or “ Home-stay host”or “ Host”

2.12 Host “ Member” (and Membership) –a Member who registers for our Service using the Host registration form.

2.13 “ Student “ Member”(and Membership) - a Member who registers for our Service using the Student registration form.

2.14 “ Advert”–a “ Paid” or “ Free to list” profile on our website containing information about the Member’ s family and property and the nature of his/her Advert to other Members.

2.15 “ Paid Holiday”–a holiday whereby a Family Member pays for a holiday at a “ Host Family” or “ Home-stay host”or “ Host” home.

2.16 “ Receiving Party”–a Member insofar as he/she contracts to receive a stay (whether Unpaid Holiday or Paid Holiday).

2.17 “ References”–references and other supporting documents which are supplied to us in connection with your Membership application.

2.18 “ Service”– our website, the services we Advert by means of our website and any related software and services.

2.19 “ Unpaid Holiday”- a holiday whereby a Member arranges a reciprocal exchange holiday with another Member of the same type or a booking with zero value charge.

2.20 “ Visitor”–a Member or other person who stays with another Member (whether on an Unpaid Holiday or Paid Holiday)

2.21 “ Total Price”–the total price for a Paid Holiday agreed between the parties.

2.22 Sponsor –a party or person(s) who pays for an advert or logo(s) to be displayed on a header, banner orreserved space on our website.

3. Applicability of these terms and conditions

3.1 By registering on or using our Service, you agree to be bound by these terms and conditions, which are a contract between you and us. Unless stated otherwise, all terms apply to all Members.

4. Changes to the terms and conditions

4.1 We may from time to time change these terms and conditions by posting the revised version on our website at least 14 days before they become effective. Please check our website from time to time. You will be bound by the revised agreement if you continue to use our Service following the effective date shown. You will be bound by the revised agreement if you continue to use our Service following the effective date shown except that it will not apply to any Contracts entered into before the effective date.

5. Use of our Service

5.1 We grant you a limited personal right to use our Service subject to these terms and conditions.

5.2 You must be 18 years or over to register on our Service.

5.3 We are entitled to reject your application for Membership at our discretion. Host or Student Membership is not available to persons acting in a professional capacity. Student Membership is for one named student or Guest. Student Membership is exclusively for the benefit of the Student identified in the Advert and is not transferable. Host Family Membership is for one named person and is non-transferrable. Members are subject to additional restrictions as specified on our website (FAQ section)

6. Contracts

6.1 We do not provide a platform which enables Members to make Contracts through us. We do not provide services to facilitate the Contract, the Contract itself is between the Members concerned and we are not party to any such Contract, notwithstanding that obligations may be owed to us by either party related to the Contract. In any such circumstances there will be no privity of contract created. You acknowledge that any legal recourse arising from such Contract (for example relating to non-payment, misbehaviour by Visitors, the quality of the holiday) is against the relevant Member and not us notwithstanding anything to the contrary in this agreement or on our website.

6.2 A Contract is formed between you and the other Member when both parties either complete the relevant Unpaid Holiday Agreements or Paid Holiday Agreements.

6.3 The Contract includes the terms agreed by the parties as set out in the contract as well as any relevant terms contained in these terms and conditions. You agree that you will comply with your Contract with the other Member.

6.4 You expressly agree to us and to the other party on the Contract that you will take out adequate insurance cover (including as to liability, health and possessions) to receive guests in your home and/or to visit and/or to send your child to visit another person (whether in the same country or abroad).

6.5 You expressly agree to us and to the other party to the Contract that you will comply with all applicable laws and regulations relating to the Contract including those applicable to the hosting of children under 18 years of age and/or disabled persons and/or vulnerable persons. You promise that you have read and understood our FAQs relating to criminal records and foster care regulations and you also acknowledge that this information is not to be taken as legal or professional advice and that it is your responsibility to take independent advice on such matters as appropriate.

6.6 You promise to us and to the other party to the Contract that you have obtained all necessary third party consents relating to the Contract including if applicable consents from mortgage lenders or landlords to receive adults and/or children into your home.

6.7 You must not arrange or contract with another Member for an Unpaid Holiday or Paid Holiday other than that which was agreed between you and the Host Member.

6.8 You promise that you will provide a house door key to each Guest or Student who has a Paid Booking.

6.9 You agree to include Guests or Students as family members and include them in household activities as described in your Advert.

6.10 If you have agreed to provide a meal either as a half board, full board or bed and breakfast option you agree to provide a balanced diet and avoid fast food/ready meals/junk food.

7. Safety/law:

7.1 I agree to abide by the Safe guarding children & vulnerable adults policy. (Link to policy).

7.2 I agree that I have smoke alarms fitted, checked weekly & working with sufficient battery/power to last 10 years.

7.3 I agree to keep clear routes to fire exits at the front and back of the property.

7.4 I agree to rehearse a fire escape plan with all guests upon arrival.

7.5 I agree to have carbon monoxide alarms fitted & working in rooms which are gas supplied at my discretion.

7.6 I agree to abide by the laws of England and the United Kingdom when renting out any property or part of a property.

7.7 If I have Guests or Students who are under the age of 18 years that I have you been DBS checked in the last 3 years.

7.8 I declare that nobody in my household has been prosecuted of theft.

7.9 I declare that nobody in my household is dependent on illegal drugs.

7.10 I declare that nobody in my household is in possession of class A,B or C drugs.

7.11 I declare that nobody in my household has any medical condition that could endanger or threaten a guest/student.

8. Payment

8.1 Paid Holidays

8.2 Each Host Family Member is responsible for determining whether VAT or any other tax is applicable on any payment for a Paid Holiday including by taking professional tax advice if necessary. The payment of any applicable tax is also the responsibility of the Host Family Member. The Host Member acknowledges that it may be required to provide a VAT invoice to a Guest. We do not offer tax-related advice.

8.3 In the case of Paid Holidays, the paying party must pay us in advance the Booking Fee at 10% (or suchalternative percentage specified on our website at the date of the Contract) of the Total Price plus VAT or other sales tax if applicable. This is our fee for providing the Service. Payment must be made by payment card or other means specified on our website.

8.4 We explain elsewhere in this agreement and on our website the specific circumstances in which the Booking Fee is refundable. There will be no refund of the Booking Fee unless those circumstances apply.

8.5 The balance of the Total Price (i.e., the Total Price as reduced by the amount of the Booking Fee net of tax) is payable by the paying party to the Host Family Member in accordance with the Paid Holiday Agreement. We are not responsible for any

9. non-payment.

9.1 Registering as a Host family Member is subject to an annual subscription payment payable in advance for the amounts and by the means specified on our website. Any applicable VAT or sales tax is included unless we state otherwise.

9.2 If you have subscribed for a Paid Advert your annual payment will continue after 12 months unless you cancel it in writing 30 days before renewal. Annual payment subscription prices can be seen on our website

9.3 We may at any time change our prices. The new rate takes effect if you apply to become a Host family Member or renew a subscription after we post the new prices on our website.

9.4 If you are an EU Consumer, you may cancel your subscription within 7 working days of placing your order by email to contact@studenthostings.com or any of the other methods specified in the Distance Selling Regulations. Within 30 days of your notice we will refund your payment. However, this right of cancellation does not apply once you have started to use our Service –this occurs when you log in to our Service - in which case you agree to performance of the contract starting before the usual cancellation period has expired.

10. General

10.1 You are responsible for making up any shortfall in payment to us arising from charges levied by your bank.

10.2 If any amount due to us is unpaid or unjustifiably charged back, we may:

10.3 charge you: (1) a reasonable additional administration fee; (2) the amount of any third party charges imposed on us; and/or (3) interest (both before and after judgment) on the amount unpaid at the rate for the time being that would be applicable if the debt were a qualifying debt under the Late Payment of Commercial Debts (Interest) Act 1998; and/or

10.4 cancel this agreement by email notice.

11. Cancellation of Contracts

11.1 If either party cancels a Paid Holiday, then any refund by us of all or part of the Booking Fee is subject to our refund policy set out on the cancellation page of our website as at the date of the Contract. We shall pay refunds due within 30 days by whatever payment method and currency we consider appropriate. Unless otherwise agreed in the Contract, both parties agree to be bound by our recommendation (“ Our advice” ) onthe cancellation page as to dealing with cancellations of Paid Holidays including refunds between Members.

11.2 We are entitled to cancel a Booking at any time by email notice to both parties without liability to either party if:

11.3 either party has been the subject of complaint;

11.4 we have reason to believe that either party has breached this agreement or any other agreement with us; or

11.5 we have reason to believe that this step is necessary to protect us or others.

11.6 In such case, it is entirely in our discretion whether or not to make any refund of all or part of the Booking Fee.

12. Your Content

12.1 You are responsible for your Content (including Adverts and Ratings you post).

12.2 You must ensure that your Content (including Content supplied to us and Content displayed on our Service) is accurate and not misleading and you will update it so that it remains so.

12.3 Host Members must promptly suppress their Adverts or cancel their Membership (as appropriate) if they no longer wish to offer Paid Holidays or Unpaid Holidays. We reserve the right to suppress Adverts of Host Members who have been inactive for a period which we consider reasonable.

12.4 Student Members are entitled to keep their Adverts online throughout their subscription period. However if they are no longer participating then we strongly advise them to suppress their Adverts so that those Members are no longer contacted by other Members.

12.5 You acknowledge that we reserve the right in our discretion without notice at any time to edit the text or layout of any Advert in order to ensure that it complies with our technical requirements and otherwise to the extent that we think fit.

12.6 Adverts must not link to another website or include any information which enables you to be contacted.

12.7 We do not guarantee that any Advert will generate any particular level of revenues or suitable enquiries.

12.8 If you post a Rating, you promise that it:

12.9 is your independent, honest, objective, genuine opinion and that you have not been offered any incentive to write the Rating;

12.10 will be written in appropriate and respectful terms and suitable for a family audience;

12.11 will not contain any criticism of the Receiving Party relating to matters which were not the Receiving Party’ s fault or which were stipulated in the Receiving Party’ s Advert;

12.12 will be addressed to Users generally and not specifically to the Receiving Party; and

12.13 relates to a holiday or stay which took place within 60 days of the Rating being posted.

12.14 You promise to us that you have (and will retain) all rights and permissions needed use your Content as contemplated by the Service and these terms and conditions. to enable us to12.15 We reserve the right without notice or refund to suspend, alter, remove or delete Content or to disclose to the relevant authorities any Content or behaviour if it is the subject of complaint or where we have reason to believe that it breaches our terms and conditions or that such steps are necessary to protect us or others or if we are required to do so by law or appropriate authority. If so, you must not attempt to re-publish or re- send the relevant Content.

12.16 We do not accept responsibility if your Content is misused by other users as this is outside our reasonable control.

12.17 It is your responsibility to make your own backup of any Content stored within the you in case of loss or damage to such material. We are not

12.18 Service to protect responsible for such losses. We reserve the right to place advertisements adjacent to your Content. In the event of such eventuality we reserve the sole right to retain all revenue from such advertisements.

12.19 We reserve the right without notice to irretrievably delete your Content following cancellation of this agreement.

13. Other Members

13.1 We accept no legal responsibility for the accuracy of, or otherwise in relation to, any Content of other Members or in connection with any dealings between Members

13.2 While we carry out validation procedures in relation to Members and their Content, you acknowledge that these checks are limited and we do not guarantee the veracity of other Members’ Content including their Adverts. Furthermore in carrying out this validation, we are reliant on information supplied by third parties. We cannot guarantee that information supplied to us is accurate. You acknowledge that you have understood the limitations of the information placed on our website.

13.3 If in the course of using the Service you are exposed to offensive or other inappropriate Content or behaviour, you must notify us immediately by sending an email to contact@studenthostings.com. We will endeavour to resolve complaints but are under no obligation to enter into dialogue on the receipt of a complaint, nor are we obliged to act on every complaint received or to advise you of any action we do decide to take. All complaints must clearly explain the reason for complaint.

14. Acceptable use policy

14.1 You agree that you will not in connection with the Service:

14.2 breach any applicable law, regulation or code of conduct or infringe any intellectual property or other rights of others;

14.3 publish or send any Content (including links or references to other content), or otherwise behave in a manner, which is threatening, harassing, invasive of privacy, defamatory, offensive, vulgar, racist, hateful, discriminatory, obscene, pornographic, sexually suggestive, abusive or deceptive or which involves phishing or scamming or which we otherwise consider to be inappropriate;

14.4 publish or send any Content which involves revealing any personal data of another person (i.e. information enabling someone to be identified or contacted) unless that person is 18 years or over and you haveobtained that person’ s explicit written consent or you are the parent/guardian of such person;

14.5 sell access to the Service;

14.6 sell advertising, sponsorship or promotions on or in connection with Content except where explicitly authorized by us;

14.7 use the Service for junk mail, spam, pyramid or similar or fraudulent schemes;

14.8 do anything which may have the effect of disrupting the Service including worms, viruses, software bombs or mass mailings;

14.9 do anything which may negatively affect other Members’ enjoyment of the Service;

14.10 gain unauthorized access to any part of the Service or equipment used to provide the Service;

14.11 use any automated means to interact with our systems excluding public search engines; or attempt, encourage or assist any of the above.

15. Security

15.1 Your account on our Service is for your personal use only and is non-transferable. You must not authorize or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorized disclosure or use of a password. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).

16. Cancellation of this agreement

16.1 You may at any time cancel this agreement (including your subscription) by following the instructions on our Service. A request for cancellation under this clause does not give rise to any refund.

16.2 We are entitled at any time to cancel this agreement without cause by giving you email notice. If so, we will refund in full any subscription fees already paid for the period in respect of which we take such a step.

16.3 We are entitled to cancel this agreement where Basic Member or Host Member accounts are inactive for three months or more.

16.4 We are entitled at any time to cancel this agreement without refund if we terminate our Service as a whole by giving you email notice.

16.5 We are entitled at any time to cancel this agreement (without refund or notice) if you have received one or more negative Ratings or if you participate in one or more holidays which are not the subject of a Rating.

16.6 We are entitled at any time to cancel this agreement (without refund and with or without notice) or suspend part or all of our Service if we have reason to believe that you have breached our terms and conditions or it is necessary to protect us or others or if we are required to do so by law or appropriate authority.

16.7 Following cancellation of this agreement:

16.8 any outstanding Contracts which have not been cancelled in accordance with this agreement will be unaffected and this agreement will continue to the extent necessary for the purposes of those Contracts;

16.9 we are entitled to remove and/or irretrievably delete your Content;16.10 we are entitled to retain and continue to use Ratings and testimonials by you;

16.11 accrued rights and liabilities are unaffected;

16.12 all clauses in this agreement which are stated or intended to continue after cancellation will continue to apply; and

16.13 your right to use our Service is terminated and you must not attempt to re-register for or continue to use our Service if we have given you notice of cancellation.

16.14 We cannot be held legally responsible for loss or damage resulting from cancellation of this agreement provided we act in accordance with this agreement.

17. Liability

17.1 We are not liable for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may be illegal or limited.

17.2 In the event of such eventuality as detailed in paragraph 17.1 you agree to indemnify us in connection with the costs of any such claim including all associated legal and professional fees, taxes or levies arising from such matter.

17.3 Notwithstanding 17.2 above, you must give us a reasonable opportunity to remedy any matter for which we are potentially liable before you incur any costs remedying the matter yourself.

17.4 Very important: If you are a Consumer, we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

17.5 there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;

17.6 such loss or damage was not reasonably foreseeable by both parties;

17.7 such loss or damage is caused by you, for example by not complying with this agreement; or such loss or damage relates to a business.

18. Very important:

18.1 If you are a Consumer, you will be liable for any reasonably foreseeable loss or damage we suffer arising from your use of the Service and/or your breach of this agreement (except to the extent that we are at fault).

18.2 The following clauses apply only if you are not a Consumer:

18.3 To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement. In this clause, any reference to us includes our employees and agents.

18.4 Our liability of any kind (including our own negligence) with respect to our Service for any one event or series of related events is limited to the total Booking Fees and subscription payments which you have paid to us in the 12 months before the event(s) complained of.

18.5 In no event (including our own negligence) will we be liable for any:

18.6 economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

18.7 loss of goodwill or reputation;

18.8 special, indirect or consequential losses; or

18.9 damage to or loss of data

18.10 (even if we have been advised of the possibility of such losses).

18.11 You will indemnify us against all claims and liabilities directly or indirectly related to your breach of thisagreement and/or you use of our Service and/or arising from any Paid Holiday or Unpaid Holiday.

18.12 This agreement constitutes the entire agreement between us with respect to its subject matter and supersedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.

18. Intellectual Property rights

18.1. If you publish any Content on our Service, you grant us a worldwide, perpetual, non-exclusive, transferable (with right to sub-license), royalty-free license to use, copy, alter, display, and create extracts of, or derivative works from, that Content in any media formats, on our own Service, on our other channels including mobile, email communications, social media, PR, competitions and press releases and also on third party media, including for the purpose of redistribution or promotion of our Service. You also grant each User a license to use your Content to the extent permitted by the functionality of the Service and these terms and conditions.

19. “ Act of God”

19.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.

20. Transfer

20.1 We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.

21. English law

21.1 These terms and conditions shall be governed by English law and any disputes will be decided only by the Courts of the United Kingdom.

22. General

22.1 We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement).

22.2 Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “ waiver” (ie that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply.

22.3 The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement constitutes any party as agent, employee or representative of the other. Effective Date: April 03 2015

22.4 You should also be aware that an inspection takes place every 3 years by UK English of the provision of Language Teaching that the University provides and an important part of that inspection includes a random inspection of up to 3 Homestay houses. In accepting to be a Homestay family you acknowledge that you could be selected as one of the Homestay houses to be randomly inspected. The college of your student will make you aware of this inspection if and when it occurs.

23. Students' rooms.

23.1 No more than two students (age over 18) should be accommodated in one private room. It is NOT acceptable for students to share with “strangers” to whom you are letting a bed from another source.

23.2 The room advertised must be of a reasonable size (The 1986 Housing Act defines bedrooms to be a minimum of 70 sq. ft. for one adult and 110 sq. ft. for two adults).

23.3 Rooms must have comfortable full size bed(s) (at least 4’6” by 6’32 for double beds and 2’6” by 6’3” for single beds). Bunk beds, sofa beds and fold up beds or futons are not acceptable.

23.4 Each room must be well decorated and maintained (not shabby) with good lighting including bedside lamp, a carpet or rug, curtains or blinds at windows (rooms without windows are not acceptable), a wardrobe, storage space such as a chest of drawers, a bedside table, a desk or writing table with chair and a mirror. The room should be for the student’s exclusive use and storage space should be empty for the student’s use and not contain any items belonging to the family.

23.5 Students are expected to keep their own room tidy but they are not expected to clean it. The room should be cleaned once a week by the host.

23.6 Bed linen, which is provided by the host, must be spotlessly clean and in good repair. Sheets and pillowcases must be changed and laundered weekly by the host, if you have stated you will provide linen in your registration form.

23.7 Students’ privacy must be respected and the host should not enter the student’s room except to clean it. Please do not keep any personal possessions in the room that you will need to regularly access during the student’s stay. Your children or pets should never be allowed to enter a student’s room. Students are not recommended to leave valuables or money in their room and it would be appreciated if you would advise them as to a safe place in your home where valuables can be stored".